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Property Management

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866 861 3090

Give Us A Call At:

866 861 3090

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Perks of Using Porter for Your Property Management

Suppose you have a home that you want to list to make extra money on the side, earn passive income, and fund your own adventures. In that case, you might be thinking, “Why do I need a property manager? Can’t I do this myself?” You can try, but the truth is you need dedicated professionals who know what they are doing to make the most of your investment.

That’s where we come in. Porter Vacation Rentals offers top-tier services, friendly agents, and years and years of professional experience when it comes to listing houses, caring for properties, and matching potential guests with the current homes on the market.

 

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We Make Sure That You Are Taken Care of Every Step of the Way

Firstly, Porter selects tenants who are the ideal fit for your home. We thoroughly vet potential guests to avoid any issues, disputes, or late payments. We ensure you only have high-quality and responsible guests in your house by using an intense question-and-answer session, background check, and financial history check.

Next, we offer a buffer between tenants and you during their stay. If the guest has a question regarding payment, property questions, concerns, or itinerary advice, they won’t bother you. We are the first point of contact for both the homeowner and the guests, so each party can focus on what really matters—being relaxed, stress-free, and having fun.

Furthermore, we manage the property, and the guests’ responsibilities, so you can rest assured there will never be a late rent payment. We communicate with the guests throughout their stay to keep them updated on the current financial situation, pending payments, and monthly statements.

Plus, Porter can take care of the communication and tough conversations, saving you a stressful conversation that takes up your time and energy. Someone else managing your home means that you don’t have to constantly worry about the state of your house and the guests’ experiences—we do the work for you.

Finally, Porter means that you will never have blank periods between guest stays. Suppose you manage your home on your own. In that case, you might find that your property goes through long periods of vacancy, which can lead to a decrease in income, late payments, or increased property maintenance. We can source new guests quickly and easily with our online methods.

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    Boost Your Return on Investment

    One of the most important reasons to hire a property manager for your home in Arizona is to boost your return on investment. Making a profit is arguably the only reason you will list your spare home, current house, or vacation home as part of your property portfolio.

    When you work with Porter, you can rest assured that we do all we can to boost your ROI, take care of your home, vet your guests, and keep your property field all year long. Reducing the vacant time periods, ensuring high-quality clients, and performing necessary property maintenance and repairs are all key to facilitating a smart investment.

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    We Take Care of the Home from Start to End

    Instead of just helping you list your home, find a tenant for your house, or tidy up after a client leaves, we take care of the entire rental process. This means that you can relax throughout the entire stay. You won’t have to chat with the guests, fix any repairs needed on the house, or go through the hassle of re-marketing your home for the next potential guests.

    Porter makes being a landlord easy and stress-free. Once you have your property and work with us, you can sit back and relax. Talk about passive income! We welcome the clients, show the property, take care of all guest needs, clean the home, schedule any necessary maintenance, and find the next guests in no time at all.

    You Can Trust Us

    One of the most important aspects of working with a real company or landlord is having a relationship of trust. Just like any important relationship in your life, you have to nurture it by building a strong foundation, communicating with one another, forming a trusting bond, and being honest even through tough times.

    That is what we do with all of our property owners. We make sure that the contract is clearly spelled out, both parties understand what they are getting into, and you are happy with using our services. If at any point you have concerns or questions, we are available to help you 24 hours a day, seven days per week.

    When you use Porter to help advertise, list, and maintain your home, you are adopting a smart strategy. If you decide to go at it on your own, you will need to pay to list your house, stage the home, repair the house, and find the next tenants for your property. But when you use Porter, we disregard the sign-up fees and upfront costs to help you save money.

    Plus, Porter Vacation Rentals knows the ins and outs of the real estate industry in your local area. We know how much houses sell for and the price of vacation rentals in the specific city or suburb where your property is located. This means that we can come up with a specific strategy to list your house so that it gets the most online traffic.

    Furthermore, we create a meaningful and long-lasting connection with all of our guests and homeowners. Facilitating a real and deep relationship with our past guests keeps them coming back for another experience every single year. In contrast, our relationship with homeowners means that you will trust us to take care of your luxury home.

    We connect you with a dedicated account manager who knows your house, your desired clientele, its perks, and what makes it different from other Airbnb homes and VRBO properties in the area. Everything we do is to make you and the guest as happy as possible.

    Lastly, we put together a personalized and hands-on management team that is there to help you and your guests throughout the stay. If you have questions regarding the current guests in your home, maintenance issues, or payment concerns, you can reach out to the on-site management team.

    Reach Out to Get Started!

    As you can see, Porter is a top-tier property management business that has years and years of success in listening to and renting homes in Arizona. Numerous homes, like luxury mansions in Sedona, beautiful condos in Scottsdale, and modern apartments in Tempe, all have been listed by our property team.

    Contact us today to get started with listing your property. We know it can be scary to take that leap, but that is why our trusting reputation, fantastic word-of-mouth reviews, online property portfolio, and knowledgeable agents are here to put your mind at ease.

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    Discover How Much Your Property Can Make

    THIS PROPERTY MADE

    $162,608 In Rent
    For 2024

    DestinationAvifauna

    • 7 Beds
    • 4 Baths
    • 24 Guests

    THIS PROPERTY MADE

    $157,814 In Rent
    For 2024

    DestinationParadise Play Resort

    • 6 Beds
    • 3 Baths
    • 12 Guests

    THIS PROPERTY MADE

    $153,693 In Rent
    For 2024

    DestinationHappy Valley Hideaway

    • 7 Beds
    • 5.5 Baths
    • 20 Guests

    THIS PROPERTY MADE

    $252,278 in total sales
    for 2024

    DestinationDesert Cove

    • 7 Beds
    • 4.5 Baths
    • 22 Guests

    The One-Question “Litmus Test”

    If you only have time for one question, ask this:

    “Can you show me a monthly owner statement for a property similar to mine? I’d like to see the gross revenue, all management fees, and a detailed list of all other charges and expenses you handled.”

    This single document will tell you everything you need to know. It cuts through the sales pitch and shows you, in black and white, how they operate, how they communicate, and how they really make their money.

     

    Here are the questions we recommend asking vacation rental property managers:

    The Questions Smart Owners Ask (But Most Don’t)

    Revenue & Marketing Strategy

    • Q: Can you provide a detailed revenue projection for my specific property, and can you show me the data you used to create it?

      Porter's Answer: Porter provides custom revenue projections with full data transparency. We utilize real-time pricing algorithms and comprehensive data sets specific to each market. Porter’s data scientists build advanced pricing models specific to your individual property. (Note: Specific data sources for projections not detailed in available materials - need clarification on whether Porter uses AirDNA, PriceLabs, or proprietary portfolio data)

    • Q: What is your complete fee structure? What is included, and what is billed to me separately?

      Porter's Answer:

      • Management Fee: 20% of gross revenue
      • Maintenance Reserve: $500 (maintained at all times, refunded upon contract
      • termination)
      • Professional Photography: Varies by square footage
        Additional Services:
      • Linen & Towel Service: Minimal monthly fee
      • Restocking supplies: Included (shampoo, conditioner, lotion, soap, laundry pods, dish soap, dishwasher pods, hand soap, sponges, trash liners, paper towels, toilet paper)

    • Q: What dynamic pricing software do you use, and what is your strategy?

      Porter's Answer: Porter utilizes "rate management software" for dynamic pricing with real-time pricing algorithms. We deploy dynamic pricing strategies specific to your individual property, with seasonal optimization and market-specific targeting. (Specific software name not provided in available materials)

    • Q: How do you balance occupancy versus Average Daily Rate (ADR)?

      Porter's Answer: Porter focuses on strategic revenue management rather than simply maximizing occupancy. We utilize safety features and strategic booking optimization to ensure sustained returns and maintained property value. Quality over quantity approach - we don't pack in bookings that compromise property care.

    • Q: What is your direct booking strategy, and why is this important?

      Porter's Answer: Porter has a state-of-the-art website portal allowing for easy booking and priority placement on major search engines. We utilize our professionally designed website with robust booking engine to capture direct bookings and reduce OTA dependency.

    Operations & Guest Experience

    • Q: What is your exact quality control process for cleaning?

      Porter's Answer: Professional cleaning with dedicated inspectors held to “departure clean” standards.

    • Q: Can you show me your inspection checklist?

      Porter's Answer: Porter uses a comprehensive 21-point inspection after every guest stay using mobile app technology. Inspectors respond to each question on the inspection checklist and upload photos of any damages while at the property to ensure guest accountability.

    • Q: How do you manage laundry and linens?

      Porter's Answer: Porter offers Linen & Towel Service providing fresh pressed high-quality linens and towels for each guest.

    • Q: How do you handle a guest complaint at 10 PM on a Saturday?

      Porter's Answer: 24/7 guest support and emergency response available around the clock. Our team and 3rd party vendors are available 24/7, meaning guest issues are handled as quickly as possible. Service response time: <1 hour vs. industry standard delays.

    Asset Protection & Cost Control

    • Q: What technology do you use to protect my home?

      Porter's Answer: We don't require upfront investments or lengthy startup lists. The only requirements are keyless entry and a smart thermostat system for optimal guest experience and property management. Professional photography is included at no cost to you, though Porter retains rights to the images for marketing purposes. We believe in making property management accessible, not creating barriers with expensive startup requirements.

    • Q: What is your preventative maintenance schedule?

      Porter's Answer: Preventative maintenance programs with our own employees including:

      • Light bulb and filter replacement service
      • Seasonal property preparations (outside vendors)
      • HVAC system monitoring and maintenance (+outside vendors)
      • Pool and landscape maintenance coordination
      • Wildfire mitigation (Flagstaff) (outside vendors)
      • Winter preparedness protocols (Flagstaff) (outside vendors)

    • Q: When a repair is needed, what is the process?

      Porter's Answer:

      • Repairs under $500: Handled autonomously
      • Repairs over $500: Require homeowner authorization
      • Porter has negotiated lowest rates from contractors throughout the state
      • Can typically perform repairs for much less than owners could on their own

    Here are the most common questions we receive from homeowners like you:

    Porter VRM Frequently Asked Homeowner Questions

    1. Fees, Revenue, and Financials

    • What is your management fee, and what is your pricing model?

      25% commission model based on gross rental revenue collected. This includes all management and marketing services with complete transparency.

    • What other fees will I be charged?

      • $500 maintenance reserve (replenished monthly, refunded upon contract expiration if not renewed)
      • Professional photography (cost variesOptional linen/towel service based on property square footage)
      • Optional restocking service for guest amenities
      No hidden markups, mysterious fees, or surprise charges - ever. Complete transparency in all pricing.

    • How do you handle revenue and payments?

      Owners receive payments on the 15th of each month for the previous month via check or ACH bank transfer. Monthly statements include itemized income and expenses with complete transparency.

    • Do you manage the collection and payment of local and state occupancy taxes?

      Yes - our reservation management software automatically adds applicable city and state taxes to each guest reservation, and we remit all taxes to the appropriate authorities on your behalf.

    • What kind of financial statements or owner portal do you provide?

      24/7 access to our state-of-the-art owner portal with real-time property information, reservation calendar, detailed financial reports, maintenance tracking, and the ability to block dates for personal use.

    2. Marketing and Revenue Management

    • How do you set my property's pricing?

      We use dynamic pricing strategies with real-time pricing algorithms and comprehensive data sets. Expert data scientists build advanced pricing models specific to your individual property, capitalizing on local events, seasonal demand, and market conditions to maximize returns.

    • What channels do you market my property on?

      Listing on 50+ online travel agencies (Airbnb, VRBO, HomeAway, FlipKey, TripAdvisor, etc.), plus our professional website with state-of-the-art booking engine and SEO optimization for maximum exposure.

    • How will you make my listing stand out?

      • Professional photography showcasing your property's unique features
      • SEO-optimized property descriptions ranking on Google's first page
      • Targeted marketing campaigns reaching qualified guests
      • Email marketing to thousands of previous Porter guests
      • Premium positioning in vacation rental searches

    3. Cleaning and Operations

    • Who handles the cleaning?

      We use both in-house teams and carefully vetted third-party vendors. Guests pay the cleaning fee after checkout - owners only pay if they personally use the property and elect for our housekeeping services.

    • How do you ensure 5-star cleaning quality?

      • 21-point inspection after every guest stay using mobile app technology
      • Professional cleaning with detailed standards
      • Photo documentation of property condition
      • Dedicated inspector checks property after every clean
      • Porter recommends one deep clean and carpet clean per year (charged to homeowner)

    • Who buys and restocks all guest supplies?

      Optional restocking service available that provides startup supplies including bath products, laundry pods, dish soap, dishwasher pods, hand soap, kitchen sponges, trash liners, paper towels, and toilet paper. Owner-expensed supplies are not included in management fee.

    4. Guest Experience and Communication

    • How do you handle guest communication?

      24/7 guest support with our management team available 7 days per week. We provide prompt correspondence, honest answers to all inquiries, and proactive communication. Guests receive Porter Guest App with local information, restaurants, activities, maps, and emergency information.

    • What is your average response time to guest inquiries?

      We pride ourselves on prompt responses with 24/7 availability. Our dedicated team provides immediate assistance for emergencies and timely responses to all guest inquiries around the clock.

    • How do you screen guests?

      Advanced ID verification, background checks, and comprehensive screening for every booking. We maintain high guest standards focusing on guests who respect properties, communicate well, and contribute to sustainable revenue rather than just filling calendars.

    • What is your check-in process?

      Every guest is required to sign our rental agreement prior to receiving arrival instructions. Guests receive detailed check-in information and have access to 24/7 support throughout their stay.

    • How do you handle negative guest reviews?

      Guest follow-up after every stay to obtain feedback and encourage positive reviews. We work proactively to resolve issues before they become negative reviews, maintaining our 4.9/5 star rating from 200+ reviews.

    5. Property Maintenance and Protection

    • How do you handle routine and emergency maintenance?

      • 24/7 emergency repair response available
      • Network of locally licensed, bonded, and insured contractors
      • Full-time inspectors and maintenance technicians
      • Porter handles regular upkeep including changing lightbulbs, delivering essentials, and appliance protection

    • What is your spending limit before you must get my approval for a repair?

      $500 - Any repair over $500 requires owner approval. Minor repairs under $500 are handled automatically to ensure guest comfort and safety in emergency situations.

    • How do you handle guest-caused damage?

      We document all damage with photos through our mobile inspection app and charge/collect repair or replacement costs from the guest when appropriate. Owners are not responsible for guest-caused damage or expenses specific to each guest stay.

    • What are your insurance requirements?

      Porter must be listed as co- or additionally-insured on your certificate. This allows both you and Porter to make claims for reimbursement if something renders the property unlivable. Porter will not offer services to homeowners who refuse these conditions.

    6. The Owner Relationship

    • How do I block out dates for my own personal use?

      Unlike other managers, we don't restrict owner usage - no blackout dates or maximum night limits. Block as many days as you want through our owner portal. It's your property, your rules.

    • Am I charged a fee when I use my own property?

      Only if you elect for our housekeepers to clean after your departure. Otherwise, no fees for personal use of your own property.

    • What are the terms for canceling our contract?

      Porter offers no long-term contracts, providing owners with flexibility. Unlike other management companies that lock you into lengthy agreements, Porter focuses on earning your business through quality service rather than contractual obligations.

    • If I cancel, will you honor all existing guest reservations?

      Yes - Porter will honor all existing guest reservations as this protects both guest relationships and your property's reputation. This is standard industry practice that we fully support.

    Porter’s Key Differentiators:

    • ✅ No Long-Term Contracts – Flexibility and freedom
    • ✅ Complete Transparency – No hidden fees or markups ever
    • ✅ 24/7 Support – Always available when you need us
    • ✅ Unlimited Owner Use – Your property, your schedule
    • ✅ 4.9/5 Star Rating – Proven track record of excellence

    Contact Information:

    • Phone: 480.710.2336
    • Email: info@stayporter.com
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