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FAQS

HomeFAQS

  • How can I contact Porter Vacation Rental Management?

    Feel free to contact us via phone at 888-627-8207 or by email at info@stayporter.com

  • What time is check in and check out?

    Check in is at 4pm and check out is at 10am.

  • Are your properties pet friendly?

    Many Porter Vacation Rental properties are pet-friendly and designated as such on the individual property’s booking page. . If the Guest reserves a pet-friendly property, and plans to bring a pet, Porter must be notified at the time of reservation and a non-refundable $200 per pet fee will be applied to the Rental Agreement. Any guest who brings a pet to a pet friendly home but fails to notify Porter in advance of arrival and or fails to pay the pet fee of $200 per pet plus tax the guest will be charged a non-notice pet fee of $200.00. If the Guest has an animal in a non-pet-friendly property, the Guest will need to vacate the rental property immediately and forfeit all previous payments for that particular stay. In this situation, Porter will attempt to relocate the Guest to a pet-friendly property, if available. The Guest will be responsible for all incurred costs resulting from the relocation, including a pet fee, and returning the property to its original condition, if applicable. If a guest brings a pet into a non-pet friendly home and it does not come to Porter’s attention until after the guest leaves, there will be a non-notice pet fee charged to the card on file for up to $500 and no less than $300.

  • What is your pet fee?

    Porter's pet fee is a non refundable payment of $200/pet.

  • Will I need to pay tax?

    Yes. All vacation rentals are subject to Arizona state and local resort tax.

  • Do I need to bring my own linens?

    No. All Porter Vacation Rentals properties are furnished with an appropriate amount of linens and towels, with most also equipped with pool towels. Prior to check-in, Porter completes an inventory of linens and towels. Upon check-out, Porter will do the same inventory. In the event of a discrepancy, an additional fee will be charged to the guest’s credit card on file.

  • Will my property have a washer and dryer?

    Yes, All Porter properties have a washer and dryer available for guest use.

  • Will my kitchen be fully equipped?

    All Porter Vacation Rentals rental properties have fully-equipped kitchens, including pots, pans, dishes, silverware, baking dishes and glassware, toasters, blenders and coffee pots. To check what your rental property’s kitchen includes, please check the Amenities tab on your specific rental property’s webpage.

  • Will I have internet connection?

    All of our properties come with high speed internet. However, due to the various providers and personal computer configurations, Porter Vacation Rentals can only guarantee that the service is available and do not have the expertise to configure computers to accommodate the service. Porter will do its best to assist the guest, but will not be held responsible, or issue a refund, if the guest is unable to use the service.

  • If the property has a pool, are lifeguards provided?

    No. Porter Vacation Rentals does not supply lifeguards or monitors. Guests are explicitly responsible for their own safety as well as their family members and guests while using swimming facilities, and in so using or permitting to use, specifically waive all liability claims, expressed or implied, against Porter, the property owner, and the Condominium/Homeowner Association, if applicable. No guest shall permit any juvenile to play in or around any swimming facility without providing an attendant who is able to protect such juvenile in case of difficulty in or around the water.