About Porter

What we do

With over 20 years of combined experience in the Arizona vacation home rental market we know what our guests and our homeowners want: professional management and local knowledge. These two desires drive our business strategy and how we approach the market in Arizona. Because of this, We have been doing two things repeatedly for many years:

1. Matching guests with perfect vacation homes to ensure return business year after year
2. Providing homeowners with unrivaled property management services in order to secure the best return on investment

What Sets Us Apart

There is nothing worse than feeling like you are nothing more than a number on an accountant’s spreadsheet or feeling that the people who are supposed to help you are just looking to make a quick buck at your expense. Well, we can assure you this will never be the case at Porter. This is because we understand that the vacation home is not ours, but yours! Our job is not to try to make the most off of you, nor is it our job to micromanage everything and push you to the side. Our job is to help you make your investment take off and ensure that you are able to enjoy all the perks of vacation rental ownership without all the stress. For this same reason, our profit margin isn’t the center of our focus, but rather you the owner, and the guests who are looking for the vacation of a lifetime.

Furthermore, we don’t just hire someone off the street and then sit them in front of a phone. We ensure that each of our staff members is trained fully and thoroughly to be able to navigate any situation that comes up. As well, they aren’t just trained on how to work the system and get things done, but also how to properly interact with our guests and owners, thus ensuring that our closely held values are as important to our employees as they are to you.

We are all locals and live in the area. What this means is that your home and investment aren’t being watched and managed by someone thousands of miles away who has never seen it in person. Rather, we are here in person should we ever need to stop by, and it allows us to keep a close eye on things and ensure that your investment is as protected as we would want our own.

One thing that also sets us apart is that we truly have been doing this for a while and thus have become more than familiar with all the subtle nuances of the field, thus saving you the trouble of learning via trial and error. Thanks to our experience, we are fully aware of the various methods for securing payments, what works, what doesn’t, what’s secure, and what’s a liability. We know all the regulations, and we know how one must navigate them. We also have plenty of experience managing vacation rentals, and thus we know all the little things in the world of maintenance that an eye must be kept on and which will save many headaches in the process. So, when you partner with Porter, you are not only getting a property management team but also all our combined experience as well.

Our Business Culture

We have many years of experience in the field, and with this experience comes the wisdom of knowing what is truly important in a business, especially one in which customers are a large focus. For instance, communication is the key for any business to run smoothly and to also ensure that you, our guests, and owners can enjoy a smooth and seamless experience without stress. To do this, we make sure that our staff has full ability to communicate with one another and that all information is passed along appropriately. As well, we believe that communication between ourselves and our guests is just as important. For this reason, we work hard to make everyone feel welcome, heard, and like they are family. This way, there is never any hesitation or fear should one need to request something, or an aspect isn’t what they originally expected.

At Porter, we look to create not only lasting relationships, but strong ones as well, whether it be between us and our renters/guests, or between workers and departments. We are all in this together, and we look to have our teams working together like a finely oiled machine that works seamlessly as a single entity to create something spectacular. As well, here at Porter, we believe that just providing a one-time exceptional experience isn’t enough to stand out or ensure that everyone involved is content. Instead, we look to provide a consistent experience so that eventually you aren’t even surprised when we do something extraordinary or above and beyond. We believe that exceptional customer service should be something that is just part of the day and not something so rare that it stands out.

Finally, we believe that in order for a strong relationship to form, one must have their interests aligned and have a similar vision for the future. Before we so much as start talking about marketing strategies or décor possibilities, we want to make sure that each side is fully aware of what the other is looking out of the relationship, and what the other can provide. We want to make sure that when we start the process, everyone is on the same page so that way there are no surprises later on down the road.