FAQS

You can reach Porter Vacation Rental Management by phone at 888-627-8207 or by email at info@stayporter.com. Our team is available to help with reservations, property questions, and general inquiries.

Check-in at Porter properties begins at 4:00 PM and check-out is at 10:00 AM. These times apply to all properties across our Arizona and Texas markets.

Many Porter properties are pet-friendly. Pet-friendly status is listed on each property's individual booking page. If you plan to bring a pet, you must notify Porter at the time of reservation. A non-refundable fee of $200 per pet applies. Guests who bring an unauthorized pet or fail to disclose a pet at booking will be charged an additional $200 non-notice fee. Pets are not permitted in non-pet-friendly properties.

Porter charges a non-refundable pet fee of $200 per pet. This fee is added to your rental agreement at the time of reservation and applies to all pet-friendly properties.

Yes. All Porter short-term rental stays in Arizona are subject to Arizona state tax and applicable local resort tax. Tax amounts vary by city and are calculated at checkout. Guests will see the full tax total before confirming their reservation.

No. All Porter properties come furnished with linens, towels, and pool towels where applicable. Porter completes a linen and towel inventory before and after each stay. Any discrepancies are charged to the guest's credit card on file.

Yes. All Porter properties include an in-unit washer and dryer available for guest use throughout your stay.

Yes. All Porter properties include fully equipped kitchens with pots, pans, dishes, silverware, glassware, baking dishes, toasters, blenders, and coffee makers. Specific amenities vary by property. To confirm what is included at your specific property, check the Amenities tab on the individual listing page before booking.

Yes. All Porter properties include high-speed internet access. Because internet performance can vary by provider and device configuration, Porter cannot guarantee compatibility with every device or network setup. Our team will do its best to assist with any connectivity issues during your stay.

No. Porter does not provide lifeguards or pool monitors at any property. Guests are responsible for their own safety and the safety of all members of their party when using pool facilities. Children must be supervised by a responsible adult at all times near any swimming area. By booking a Porter property with pool access, guests acknowledge and accept these conditions.

Porter manages short-term rental properties across six markets in Arizona, including Scottsdale, Phoenix, Paradise Valley, Cave Creek, Sedona, and Flagstaff, as well as Galveston, Texas. Our teams are locally based in both states. To learn more about our property management services, contact Christine Costigliolo: Schedule a Meeting

Porter properties are listed on major booking platforms including Airbnb, Vrbo, Booking.com, and Homes and Villas by Marriott, as well as additional distribution channels. Properties also receive direct bookings through stayporter.com.

Porter uses dynamic pricing strategies that adjust nightly rates based on real-time market demand, seasonality, local events, and competitive data. The goal is to maximize revenue per available night, not just occupancy.

Porter completes a 21-point inspection of each property after every guest stay using mobile app technology. This process documents property condition, flags maintenance needs, and creates accountability for any guest-caused damage.

Yes. Porter provides owners with real-time access to an owner portal where they can view reservations, financial statements, and property performance data at any time.

Yes. Owners can block dates for personal use through the owner portal with no restrictions on the number of days.